Terms & Conditions

1. About us

Little Bear Bakes operates from the address below.

Business address: 55 Abbey Green, Spennymoor, County Durham, DL16 6PD Email: hollyeg@icloud.com

If you have any questions about these terms or your order, please get in touch.

2. Orders and payment

Full payment is required when placing an order. Prices are shown in pounds sterling and include any applicable taxes. Delivery charges are shown separately before you complete your purchase.

Please check your selected products, contact details and delivery address carefully before paying.

An automatic order acknowledgement confirms that we have received your order. Your order is accepted when we send an order acceptance confirmation.

If we cannot fulfil your order, we will contact you and refund any payment taken for the unavailable items. We will not substitute products without your agreement.

3. Our products

Our bakes are handmade, so there may be small differences in appearance, decoration and shape between batches. Website photographs are illustrative, but the products supplied will match their description.

Please read the product description, allergen information and storage guidance before ordering.

4. Allergens and dietary requirements

Allergen information is provided in the relevant ordering views before purchase and accompanies your order on delivery. Please check this information each time you order, as recipes and ingredients may change.

Our products are prepared in a kitchen where allergens are handled. Please contact us before ordering if you or the recipient have an allergy or dietary requirement so that we can explain whether a product is suitable.

Unless expressly stated for a particular product, we do not guarantee that our bakes are free from allergens.

5. Thursday dispatch

Postal orders are dispatched on Thursdays, using Royal Mail Tracked 24.

The order cut-off and applicable Thursday dispatch date will be shown on our website or at checkout. Orders placed after the cut-off will be allocated to the next available dispatch date.

If a bank holiday or an unexpected issue affects your scheduled dispatch, we will contact you with an update and explain your options, including cancellation and a refund if we cannot meet the agreed dispatch arrangements.

6. Delivery times

Royal Mail Tracked 24 has a next-working-day delivery aim, rather than a guaranteed delivery time. We dispatch on Thursdays with the intention that your bakes arrive ready for the weekend, but Friday delivery, weekend arrival and arrival on a particular date cannot be guaranteed.

Delivery may take longer because of postal delays, weather, bank holidays or the destination postcode. Some postcode areas are outside Royal Mail’s usual delivery aim.

Please bear this in mind if ordering for a birthday, celebration or other time-sensitive occasion. Contact us before purchasing if arrival by a particular date is essential; we can only agree to a specific deadline expressly in writing.

Delivery charges and the areas we serve are displayed on our website or at checkout.

7. Delivery details and missing parcels

Please provide a complete and accurate delivery address and arrange for the parcel to be received or collected promptly.

Contact us as soon as possible if you notice an address error. We will try to amend it before dispatch, but changes may not be possible once an order has been posted.

Please follow any delivery or collection instructions left by Royal Mail. If incorrect details or a missed collection cause a delivery problem, we will discuss what can reasonably be done. Any additional charges will be explained and agreed before a replacement is sent.

If your parcel is delayed, missing or marked as delivered but cannot be located, please contact us so that we can investigate with Royal Mail.

8. Cancellations and changes

Our fresh bakes are perishable goods which can deteriorate or expire rapidly. The usual 14-day cooling-off right for online purchases does not apply to these products.

If you wish to cancel or change your order, please contact us promptly. We will try to help where possible, but changes or cancellations may not be possible once preparation has begun or the order has been dispatched.

This does not affect your rights if goods are faulty, damaged, unsafe or not as described, or if we fail to fulfil our delivery obligations.

9. Problems, returns and refunds

We do not accept returns unless there is a problem with your order. If there is a problem, please contact us and we will do our best to help.

We are responsible for supplying bakes that are of satisfactory quality, fit for purpose and as described.

10. Storage and freshness

Follow the storage instructions and any use-by or best-before information supplied with your products.

Please unpack your order promptly and store it as directed. Product shelf life varies, so refer to the guidance for the particular bakes you have ordered. Do not consume products after a stated use-by date.

11. Personal information

We use your personal information to process orders, arrange delivery and respond to enquiries. Further details are available in our Privacy Policy.

12. Changes to these terms

We may update these terms from time to time. The version in force when you place your order will apply to that purchase.